Privacy

Privacy Policy

This policy explains the data practices for the 501 First Rent website, booking account, reservation support, payment coordination, and guest communication channels.

Summary
501 First Rent collects account, contact, booking, payment-status, communication, and technical information needed to operate the website and stays.
Payment card details are processed by third-party payment processors; this website stores payment identifiers and status records, not full card numbers.
Guest information is not sold and is not used for targeted advertising profiles.
Privacy requests can be sent to contact@501firstrent.com or handled through booking support.

Scope and operator

This Privacy Policy explains how 501 First Rent collects, uses, stores, shares, and protects information when you visit this website, create an account, request support, or make or manage a stay reservation.

The website is intended for guests and prospective guests of 501 First Rent. By using the website, submitting information, creating an account, or contacting us, you acknowledge the practices described in this Privacy Policy.

Information we collect

We collect information that you provide directly, information generated through your use of the website, and limited information received from service providers that support authentication, hosting, booking, payments, messaging, analytics, security, and operational administration.

The exact information collected depends on how you interact with the website. You may browse public pages without creating an account, but booking and account features require personal information that allows us to identify you and manage the stay.

  • Account and profile details, including first name, last name, email address, phone number, country selection, and authentication account identifiers.
  • Booking details, including selected check-in and check-out dates, reservation status, payment status, amount, currency, booking source, property identifier, and timestamps.
  • Communications, including email messages, WhatsApp messages, phone call details, support requests, reservation questions, and other information you choose to provide.
  • Technical information, including browser type, device information, IP address, session information, cookies or similar local storage, security logs, and pages or features used.
  • Payment-related identifiers returned by payment processors, such as Stripe checkout session or payment intent identifiers. Full card numbers and card security codes are handled by the payment processor and are not stored by 501 First Rent in the website database.

How we use information

501 First Rent uses personal information for limited business purposes connected to the website, guest service, property operation, fraud prevention, accounting, legal compliance, and safety. We do not use guest account data for unrelated advertising profiles.

  • To create, maintain, authenticate, secure, and support your account.
  • To confirm identity, contact details, booking eligibility, availability, selected dates, totals, and reservation status.
  • To communicate with you before, during, and after a stay, including through email, phone, calls, SMS when applicable, and WhatsApp when you choose that channel.
  • To process, reconcile, verify, dispute, refund, or investigate payments through third-party payment processors.
  • To comply with tax, public lodging, transient rental, safety, accounting, fraud-prevention, consumer protection, court, law-enforcement, or regulatory requirements that may apply in Florida, Miami, Miami-Dade County, or other relevant jurisdictions.
  • To maintain security, detect abuse, troubleshoot errors, improve website performance, and protect guests, hosts, property, systems, and legal rights.

How information is shared

The website uses service providers to operate core functions. These providers may process information only as needed to provide services to 501 First Rent or to you, subject to their own terms and privacy notices where applicable.

We may share information when needed to complete a reservation, support a guest, comply with law, protect rights or safety, investigate misuse, respond to a lawful request, complete a business transfer, or work with professional advisors.

  • Authentication, account, and session providers, including Supabase or similar providers.
  • Database, hosting, email delivery, operational infrastructure, monitoring, and security providers.
  • Payment processors, including Stripe, for checkout, payment authorization, settlement, disputes, refunds, fraud prevention, and payment records.
  • Property operators, hosts, cleaners, maintenance providers, building personnel, accountants, legal advisors, tax advisors, insurers, or other operational partners when reasonably necessary for the stay.
  • Government, regulatory, tax, law-enforcement, court, or safety authorities where required or permitted by law.

No sale or targeted advertising

501 First Rent does not sell personal information for money. We also do not knowingly share guest account information for cross-context behavioral advertising or targeted advertising profiles.

If this practice changes, the Privacy Policy will be updated and any legally required choices or notices will be provided before the new practice is applied.

Cookies and session data

The website may use cookies, local storage, session tokens, and similar technologies to keep you signed in, secure account access, remember session state, support booking workflows, prevent abuse, diagnose errors, and understand website performance.

Browser settings may allow you to block or delete cookies. Some features, including login, account, profile, booking, password reset, and reservation-management flows, may not work correctly if required cookies or local storage are disabled.

Retention

501 First Rent keeps personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, booking records, payment reconciliation, guest support, accounting, tax, insurance, fraud prevention, dispute handling, safety, and legal compliance.

Retention periods may vary by data type. Booking, payment, tax, and accounting records may need to be retained longer than general inquiries. We may delete or deidentify information when it is no longer needed and no legal, operational, or security reason requires continued retention.

Security and Florida breach notice

501 First Rent uses reasonable administrative, technical, and operational safeguards designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. No website, payment system, email system, messaging channel, or database can be guaranteed to be perfectly secure.

If a security incident involves personal information and triggers a legal notice obligation, 501 First Rent will evaluate and provide notices as required by applicable law, including Florida Statutes section 501.171 where applicable. Florida law may require notice without unreasonable delay and no later than the statutory deadline after determining that a covered breach occurred, unless a lawful delay or exception applies.

Your privacy choices and requests

Depending on where you live and how you use the website, you may have rights to request access to, correction of, deletion of, or information about certain personal information. You may also ask questions about how information is used or shared.

Florida's Digital Bill of Rights applies to certain large covered controllers and includes specific consumer rights and notice requirements. 501 First Rent does not represent that it meets those statutory controller thresholds. Even where a specific privacy law does not apply, we will review reasonable privacy requests and respond as required by applicable law and as operationally feasible.

  • To make a privacy request, email contact@501firstrent.com and describe the request with enough detail for us to verify and process it.
  • We may need to authenticate the request before disclosing, changing, or deleting account or booking information.
  • Some information may be retained where necessary for booking records, payment records, taxes, security, fraud prevention, legal claims, accounting, or compliance obligations.

Children's privacy

The website is designed for general audiences seeking lodging information and reservations. It is not directed to children under 13, and children under 13 may not create an account, submit booking information, or use the website without a parent or legal guardian.

If you believe a child under 13 provided personal information through the website, contact us so we can review and take appropriate action.

International visitors

501 First Rent is operated for lodging and booking activity connected to Florida. If you access the website from outside the United States, you understand that your information may be processed in the United States or in other locations where our service providers operate.

By submitting information through the website, you acknowledge that privacy laws in those locations may differ from the laws where you live.

Changes to this Privacy Policy

We may update this Privacy Policy to reflect changes to the website, booking operations, service providers, legal requirements, or business practices. The updated version will be posted on this page with a revised last updated date.

Continued use of the website after an update means you acknowledge the updated Privacy Policy. Material changes may be accompanied by additional notice where legally required or operationally appropriate.

Questions

Contact 501 First Rent.

For privacy requests, booking questions, written notices, or questions about these terms, contact us by email or phone. For booking support, you may also use the WhatsApp contact flow available on the website.